The EEA and Norway Grants and the Fund Operator (SOL CROWE & HR360) of the EEA and Norway Grants in Greece for the Programmes “Local Development and Poverty Reduction” & “Asylum and Migration”, have a no-tolerance policy on corruption and mismanagement.

They follow a policy of good governance, and their implementation is founded on the principles of openness, transparency and accountability.

The Fund Operator has established a complaints mechanism through which you can report any suspicions about mismanagement of funds, conflict of interest or corruption, in relation to the implementation of the EEA and Norway Grants Programmes “Local Development and Poverty Reduction” & “Asylum and Migration”, in Greece.

Your report will be treated with strict confidentiality. According to the Fund Operator’ Complaints Policy, disclosure of information concerning the identity of the complainant is forbidden, unless the complainant has provided his consent. You can also submit your complaint anonymously.

To submit your complaint, please use the standard complaint electronic form, which will help us to understand the issue. Please justify your complaint with as much information and documentation as possible.

Complaints to the FO go through the following process:

1. The FO will confirm to you that it has received your complaint within 1 working day.
2. The Complaints Committee will assess your complaint and will inform you (in writing) of its decisions within 10 working days.
3. If the issue that you raise is especially complicated, or if the Complaints Committee needs to ask you or others for more information or details, it may take longer than 10 working days to reach a decision. You will be duly informed should the assessment require more than 10 working days.